Refund policy


Refund & Return Policy

Refund & Return Policy

We want you to love your purchase at Hauntiva! If you are not completely satisfied with your order, we are here to make things right with our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

  • You have 30 days from the date of delivery to request a return or full refund.

  • To be eligible for a return, your item must be in its original, unopened packaging, unused, and in the same condition that you received it.

How to Initiate a Return

  1. Email our support team at rstradersllc24@gmail.com with your Order Number and reason for return.

  2. Our team will review your request within 24 hours and provide you with return instructions and the return shipping destination address.

  3. Package the item securely and ship it back using a trackable shipping service.

Note: Customers are responsible for paying return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Wrong Items
If your item arrives broken, damaged, or incorrect:

  • Contact us at rstradersllc24@gmail.com or call +1 (334) 901-4144 within 48 hours of receipt with photo or video proof of the issue.

  • We will ship out a brand-new replacement completely free of charge or issue a full refund immediately—no need to return the damaged item.

Refund Processing Time

  • Once your returned package is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds are processed immediately back to your original payment method (Credit Card, PayPal, Shop Pay, Apple Pay) within 3 to 7 business days, depending on your financial institution.

Non-Refundable Items & Conditions

  • Items returned after 30 days of delivery.

  • Items damaged due to customer misuse or improper storage.

  • Gift cards or promotional items.